Answers to your questions and a look at our guidelines

FAQs + Policies

FAQs

  • Because both of our time is valuable. You make an investment and a commitment, and so do I. I also prefer to handle all the business before our therapeutic time together and I like to honor that space of zen after your session!

  • Life happens! Just do so with courtesy. A 24 hour notice is required without penalty. Anything less you will be charged your session fee.

  • Come back sooner, tell someone about me, write a testimonial. Gratuity is completely optional. Since we handle biz first, I remove the pressure to feel obligated to tip! I HATE THAT after a relaxation session!!!

Policies

  • All Sessions are By Appointment Only.

  • I am a twin mom and a Tension Tamer to the Rockstars. On rare occasion, I may have a last-minute conflict in scheduling. If this affects our scheduled time together, I will notify you beforehand and reschedule at your earliest convenience.

  • I am a non-gratuity health-based business. Payment is handled before, versus after, any bodywork session. This is by design so that you remain in a “Zen state” for as long as you can. A large benefit is so you can easily create a self-care budget without factoring in extra gratuity. You have the option to pay for your session in full at the time of scheduling.

  • Cancellation Policy is 48 hours. Failure to cancel or reschedule your appointment may result in forfeiting your payment. Of course, life happens and I’m a reasonable person, please just be courteous and stay in communication.

  • Forms of payment accepted: PayPal & Venmo (@heyjennijo), all major credit cards, check & cash.

  • I do not handle insurance claims but can provide receipts of services if requested in advance.

  • Before we begin your session, we’ll discuss your goals for the massage or Yamuna® Body Rolling (YBR) Session. Depending on your specific needs or requests, I will customize my treatment plan to meet those goals, each and every session.

  • Contraindications to Massage & YBR Bodywork:  Massage and bodywork may not be advised for certain medical conditions, such as fever, which indicates an infection. If a session is potentially harmful to a client’s condition, the therapist has the right to decline the session. Payment can be applied to a rescheduled appointment.

  • This is a strictly non-sexual session. If inappropriate behavior or comments are exchanged, the session will be ended immediately. The client agrees to forfeit payment.